Desk Coordinator

The Desk Coordinator (DC) is an integral member of the Housing and Residence Life team, serving as one of the initial representatives of the residence hall and Seattle University (SU) communities. The DC coordinates the operations of the residence hall front desk, manages desk supplies and equipment, and assists in other building projects and processes. The DC assists the Desk Supervisors with the supervision of Desk Assistants (DA) through accountability measures, performance evaluations, and delegation. The DC, often the first contact with residents, visitors, and persons outside the SU community, must demonstrate professionalism and customer service at all times, while also responding quickly and effectively in emergencies. The DC serves as the primary means of communication with all members of the front desk staff and serves as a liaison between the DAs and Housing and Residence Life. The DC integrates the needs of the residents, staff, and Housing and Residence Life into the desk operations. Candidates must demonstrate leadership, management, and administrative skills.

Reports to: Area Coordinator

1. Enrollment as a full-time student at Seattle University.

2. Good academic (maintaining a 2.5 cumulative GPA) and conduct standing with Seattle University and Housing and Residence Life.

3. A minimum of one year (three quarters) of experience as a Desk Assistant or equivalent.

1. Act as a role model for DAs and all community members.

2. Enforce and uphold all University and Housing and Residence Life policies.

3. Maintain a positive and professional customer service attitude that is supportive of the University and Housing and Residence Life.

4. Demonstrate a friendly demeanor that is welcoming and inclusive to all who approach the front desk. 5. Remain attentive to building activity, particularly concerning access and fire safety.

6. Become familiar with the different offices and services available to students at the University to accurately answer questions or make appropriate referrals to residents and visitors.

7. Protect confidential student information to comply with FERPA.

1. Coordinate desk schedules for hours of operation, including university breaks and holidays.

2. Be attentive to timelines and details.

3. Become familiar with emergency procedures as they pertain to the role of the desk as a center for emergency communication.

4. Assist in the opening and closing of the residence hall at the beginning and end of each quarter, as well as the transitions to and from summer conferences.

5. Assist the Desk Supervisor in accountability measures for DAs

6. Complete performance evaluations for DAs with the support of the desk supervisor.

7. Delegate operational tasks to DAs when appropriate

1. Provide ongoing feedback about the DAs to the Desk Supervisor.

2. Co-facilitate monthly desk staff meetings with the Desk Supervisor.

3. Assist in the planning and execution of DA training.

4. Create and maintain processes specific to the residence hall’s desk.

5. Create and update logs and procedures as needed.

1. Meet with the Desk Supervisor regularly.

2. Disseminate information and updates to the DAs.

3. In the event of an emergency or other situation requiring attention, inform the appropriate departments, such as Public Safety or Housing and Residence Life staff.

1. Perform all administrative tasks associated with the DA position (packages, communication logs, etc.) 2. In conjunction with the Desk Supervisor and Housing and Residence Life, assist in resident check-in, check-out, and room changes, including the coordination of mailbox distribution and keys.

3. Coordinate a quarterly key inventory of all lockout and miscellaneous keys.

4. Conduct necessary updates of rosters and mailboxes.

5. Keep track of desk supplies and request new supplies from Desk Supervisor when needed.

6. Regularly monitor the condition of all equipment and recreational supplies of the desk in conjunction with the DAs.

7. Keep the desk supplied with necessary forms and review them every week.

8. Review and respond to the Desk Log and desk email account on a consistent and regular basis.

9. Assist the Desk Supervisor with building specific tasks when necessary.

10. Other duties as assigned.