Frequently Asked Questions

How can I participate?

You may sign up online, or text SeattleUAlert to 79516.

Can I change my cell phone number?

Yes. Login to edit your account settings online, or, simply text SeattleUAlert to 79516 from your new number.

How do I Opt-Out (remove myself) from receiving Omnilert messages?

Edit your account settings online, or text STOP to 79516.

Will I receive unsolicited messages ("spam") on my mobile phone or email account?

No. Our text messaging provider enforces a zero-spam policy which clearly prohibits unsolicited messages. Further, our text messaging provider does not sell or share the contact information of our subscribers to third party marketers.

Do I need to install software on my phone?

No, but your mobile phone and plan will need to accept SMS text messages to work properly.

Will this cost me anything?

Maybe. Depending on your wireless carrier provider and the plan you have, you may be charged a nominal fee (i.e approximately 10 or 15 cents) to receive SMS text messages. If you have an unlimited text messaging plan, there would be no additional charge.

What type of messages will I receive?

• Emergency notifications: sent when Public Safety determines that a situation may exist that poses a danger to the Seattle University campus or its community members.
• Pertinent non-emergency messages: sent if there is a significant interruption on or near campus such as a major traffic incident, power outage, or unexpected campus closure. 
• System test messages: sent during scheduled emergency drills and exercises on campus. Prior notice of drills will be provided to Seattle University community members via email.

What should I do when I receive a message?

Comply with the instructions provided and spread the word to others around you.

What should I do if I am not properly receiving messages?

Contact our office and ask for assistance.

The system indicates that my username is already in use. What should I do?

Try to login to determine if you've already signed up. If you've forgotten your password, use the "Forgot password?" link beneath the login form to retrieve it.

Why did I receive a "truncated' message?

Contact your cellular service provider to obtain information about SMS length limitations. Check your Seattle University email account for the entire message.

Can I sign others up for this service?

Encourage others who wish to sign up to create their own accounts, or to text SeattleUAlert to 79516 from their own phones.

I received a message that indicates that I do not have text messaging on my phone. What should I do?

Contact your cellular service provider to obtain text messaging information.

If you have questions or need additional information, contact us.