Bennett, M.J. (2013). Basic concepts of intercultural communication: Paradigms, principles, and practices. Boston, MA: Intercultural Press, Inc.
Bridges, W. & Bridges, S. (2016). Managing transitions: Making the most of change (4th Ed.). Boston, MA: Perseus Books.
Cloke, K., & Goldsmith, J. (2011). Resolving conflict at work: Ten strategies for everyone on the job. (3rd Ed.). San Francisco, CA: Jossey-Bass.
Fisher, R. & Shapiro, D. (2006). Beyond reason: Using emotions as you negotiate. New York, NY: Penguin Press.
Folger, J., Poole, M.S., & Stutman, R.K. (2017). Working through conflict: Strategies for relationships, groups, and organizations (8th Ed.). Boston, MA: Routledge.
Hocker, J. & Wilmot, W. W. (2014). Interpersonal conflict (9th Ed.). New York, NY: McGraw Hill.
Zee, K. & Hofhuis, J. (2017). Conflict management across cultures. The International Encyclopedia of Intercultural Communication, Y. Y. Kim (Ed.). Wiley Online Library.
Empathy vs. Sympathy, Brene Brown, short YouTube video
https://www.youtube.com/watch?v=1Evwgu369Jw
Three-Step Problem Solving, Susan Raines
Three Step Problem Solving
How to Build (and rebuild) Trust, Frances Frei, TED talk
https://ioa.memberclicks.net/standards-of-practice-code-of-ethics
Dues, M. (2014). The art of conflict management: Achieving solutions for life, work, and beyond. The Great Courses – The Teaching Company. (https://www.thegreatcourses.com/courses/art-of-conflict-management-achieving-solutions-for-life-work-and-beyond)